Working conditions and quality of care: AGE joins UNICARE Global Conference


Lack of labour rights, or inadequate enforcement of such rights, put care professionals all over the world in situations of unbearable pressure. There is a relation between the low consideration in society for care services for older people and the extremely difficult working conditions of care professionals.

Together with UNICARE – the global trade union movement of care workers in the private sector – AGE have been exploring the link between working conditions in care and the dignity of older people in need of care services. This cooperation materialised for the first time in a joint workshop to mark the 2018 Word Elder Abuse Awareness Day. This built on the premise that AGE’s human rights agenda and trade unions’ working conditions agenda can be mutually reinforcing to a big extent, namely in raising awareness of the neglect and paternalistic approaches prevalent in care, and the persistency of society’s inability to guarantee dignity in care.

UNICARE_conf_Feb2019-Borja&Liz On this basis, AGE was invited to join the UNICARE Global Conference in Rome on 14 February 2019. AGE’s representation included Elizabeth Mestheneos, former AGE President and long-standing activist for the rights and wellbeing of older people in care. AGE expressed the key importance of trade unions being aware of ongoing discussions on the human rights of older people. In terms of policy advocacy, our cooperation can be mutually beneficial; but the human rights agenda also allows for a dialogue through which workers can be better aware of human rights principles. As AGE’s representatives expressed, “working conditions are key and without good working conditions there is no good quality care; but good working conditions alone do not guarantee good services”.

Room for further discussion was identified, both in terms of advocacy strategy as well as regarding mutual learning, for instance, regarding the implications of person-centeredness for workers, or the responsibilities of older people in need of care when they employ care workers directly.

For more information, you may contact Borja Arrue, AGE’s staff member responsible for long-term care and elder abuse,

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