Joint Factsheet on inclusive payment methods


Everyone needs to make payments. Yet bank branches and automated teller machines (ATMs) are disappearing, and cash is no longer accepted in many places, including public services. For many consumers, this means reduced independence in their daily payments.

Together with BEUC – the Consumers’ Voice at EU level, we have published a joint factsheet on inclusive payment methods. In this document we outline the various factors preventing consumers from using digital payment methods and provide recommendations to address them.

This work is part of our involvement in the European Central Bank’s working group.

For more information on our work on accessibility, contact Julia Wadoux,

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